Disclosure Statement

Licensing Information:

 Essential Mortgages & Insurance is the trading name for two financial service provider license holders as follows:

CRP WEALTH LIMITED (FSP1006393)

CRP Wealth Ltd holds a full Class 2 financial advice provider license issued by the FMA effective 12-Dec-2023.

This license is authorised to provide financial advice on the following:

• Insurance: Life, Trauma, and Health
• Lending

GI WEALTH LIMITED (FSP1006889)

GI Wealth Ltd is a registered financial advice provider (Authorised Body) under a full license, effective from 25-Mar-2024. GI Wealth Ltd is a named entity authorised to provide financial advice services under the Financial Advice Provider Class 2 License held by Folio. Insure Limited (Folio) with FSP registration number FSP1003687.

This license is authorised to provide financial advice on the following:

• Insurance: Fire and General

Our industry is regulated by the Financial Markets Authority (FMA). For more details about our registrations, please refer to https://fsp-register.companiesoffice.govt.nz here.

We can be reached at:

Essential Mortgages & Insurance

Phone: 0800119929

Address: 5/129 Great South Road, Papatoetoe, Auckland 2025

Website: https://essentialmortgages.co.nz/

Email: info@essentialmortgages.co.nz

Scope of Advice:

Both entities have financial advisers who specialise in and offer advice on a range of products from various providers, including:

CRP Wealth Ltdspecialise in providing financial advice on:

GI Wealth Ltd Financial Advisers specialise in providing financial advice on commercial, domestic, and personal insurance, commonly known as Fire & General Insurance. Our primary objective is to assist clients in safeguarding their income, assets, and liabilities to mitigate financial repercussions in adverse circumstances.

Limitations on the advice we provide:

 We do not provide financial advice on Kiwi Saver and investments.

 Fees and Commissions:

 Both entities earn income through fees and commissions from providers, adjusted based on the complexity and time required for services. Upfront and trail commissions vary depending on the provider and type of product.

Adjustments (including cancellations) to your insurance during the policy period may also incur a fee, which will be indicated on your invoice.

Folio retains a portion of income earnt, for the professional services they provide to GI Wealth Ltd.

Additionally, other fees unrelated to financial advice, such as credit card fees, will be disclosed in our recommendations.

These will be disclosed and communicated to you clearly prior to engaging in any services, then again once a suitable product is recommended to you.

Conflicts of Interest and Incentives:

 When arranging insurance, providers may pay us a commission based on the Company Premium and Natural Disaster premium (if applicable). In cases of policy cancellation, we may retain a portion of the commission from any refund to you.

Referral arrangements may involve us paying a percentage of commissions and/or fees to the referring entity. Referral arrangements may preference advisers between our companies, GI Wealth Ltd and CRP Wealth Ltd. If conflicts of interest arise, we will disclose them and take appropriate action to ensure your interests are prioritised.

Our financial advisers are committed to prioritising your interests above their own, and we maintain a register of conflicts, gifts, and incentives to uphold transparency.

Premium Funding:

Premium funding allows you to pay insurance premiums in instalments instead of a lump sum. Premium funding companies charge interest and may have the authority to cancel your policy for non-payment.

In premium funding arrangements, the funding company pays GI Wealth Ltd a commission based on the funded amount. Folio retains a portion of this commission for services provided to GI Wealth Ltd.

We will disclose the specific amount when determining the scope of advice and your preference for instalment payments.

Complaints Handling & Dispute Resolution:

 At Essential Mortgages & Insurance, we are committed to providing our clients with the best and highest level of customer service. If you are not satisfied with our financial advice service, please let us know your concerns by either:

Emailing info@essentialmortgages.co.nz or

Phone 0800119929.

Letter: You can also send your concerns to us in writing at our address: Suite 5, 129, Great South Rd, Papatoetoe, Auckland 2025.

When we receive a complaint, we will consider it following our internal complaints process:

1. We will consider your complaint and let you know how we intend to resolve it.
2. We may need to contact you to get further information about your complaint.
3. We aim to resolve complaints within 5-10 working days of receiving them.
4. If we can’t, we will contact you within that time to let you know that we need more time to consider your complaint.
5. We will contact you by phone or email to let you know whether we can resolve your complaint and how we propose to do so.

If we can’t resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Insurance & Financial Services Ombudsman Scheme Inc. at:

Address: Office of IFSO, PO Box 10-845, Wellington 6143, New Zealand

Free Telephone: 0800 888 202

Email: info@ifso.nz

IFSO Website: http//www.ifso.nz

Insurance & Financial Services Ombudsman Scheme Inc. provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we have not been able to resolve your complaint to your satisfaction.

Our Duties

Under the Financial Markets Conduct Act 2013, Essential Mortgages & Insurance and its advisers are bound to:

• give priority to client’s interests
• exercise care, diligence and skill
• meet standards of competence, knowledge and skill set by the Code of Professional Conduct
• meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct.
• Essential Mortgages & Insurance and its advisers operate high standards of professionalism and are focused on the delivery of high-quality advice to all clients.

Reliability Events:

We have not been subject to a reliability event. A reliability event is something that might materially influence you in deciding whether to seek advice from us.  As an example, it would include legal proceedings against any of our advisers or if anyone had been discharged from bankruptcy in the last four years”

Privacy and Data – CRP Wealth Ltd:

 This statement relates to the personal information that you provide to CRP Wealth Ltd now and in the future. The personal information collected will be held by the adviser business and Essential Mortgages & Insurance to identify services and products that may be suitable for your needs. Essential Mortgages & Insurance can access this information to assist you to provide financial services to you, to administer and service any products you have, to identify other services or products available that may be suitable to your needs, to provide quality control services and to manage complaints.

We may disclose your personal information to other relevant product providers to enable them to assist us to provide financial services to you. You have the right to ask to see and request correction of any personal information our adviser business, product provider and/or Essential Mortgages & Insurance holds about you. Our advisers/there business and Essential Mortgages & Insurance hold information about you securely. If you transfer to another adviser business or we sell my client register, we will transfer the information we hold to the new adviser business or Adviser. Your personal information may be disclosed to auditors. Your personal information may be disclosed to regulators when required under law.

Privacy and Data– GI Wealth Ltd:

GI Wealth use the technology systems managed by Folio. Insure, their privacy statement can be found here.